Order Cancellation / Modification
The order can be cancelled / modified before shipment only . The cancellation request will not be entertained if the order has initiated the shipping process. Generally our shipping process takes 24 hrs after the order confirmation.
To cancel an order, you may either inform our customer care at +91 9015555500 (9:30AM – 5:30PM, Mon – Sat) or send an email at firstname.lastname@example.org
You must confirm that the order is correct. Any inaccuracies must be reported to us within 24 hours.
Some situations that may result in your order being cancelled by us include without limitation, non-availability of the product or difference in quantities ordered by you.We will contact you. If your order is cancelled by us after your payment has been charged, then the said amount will be reversed back in your account and shipping cost if any will be borne by us.
If shipment is executed the goods can be returned for the following reasons
(1) Inaccuracies related to (Wrong shipment, size or pattern) or errors in pricing information or problems identified by our credit and fraud avoidance department. If any of the mentioned situation happens then charged amount will be reversed back in your account and shipping cost if any will be borne by us.
(2) If the customer wants to return the tyre either on account of wrongly placed order or for any other reason then customer has to send us the tyre and we will repay the amount after deducting the logistic/re stocking fee. However in this case product returned or exchanged must be unused and should be in its original condition. Please note that return requests for used, mounted, changed or fitted on rim products will not be entertained.
(3) If you refuse to take the delivery of your order, a partial refund will be issued, we shall charge to and fro logistic cost of Rs.800 per/Tyre from customer as re-stocking fee as per our Return/Refund Policy.
(4) Defective/damaged products will be governed by our claim policy.
Used tyre within warranty
For more information on Unique Product Warranty please visit our website
Manufacturing defect warranty
A used tyre having manufacturing defect between 12 months to 36 months of purchase shall be replaced charging the pro-rata of % life used by measuring the tread wear .The tyre needs to be sent to us freight paid by the customer . The price charged shall be the prevailing price on the date of the award.
Aeolus shall arrange for a pickup of the transit damaged / defective product through its own logistics. Please ensure that the products are properly packed. Please send us a mail at email@example.com or call us on +91 9015555500 to obtain an Order Return Number before you return the product. No goods will be accepted without the copy of original invoice.
For any refund approved us it will be processed in 10 working days from the date of approval. If you have paid through Net Banking, Debit Card or Credit Card, the amount will be transferred back into the bank account from which it was originally paid..